How to Troubleshoot Grid Infrastructure Startup Issues [ID 1050908.1]

How to Troubleshoot Grid Infrastructure Startup Issues [ID 1050908.1]
	Modified11-OCT-2010TypeHOWTOStatusPUBLISHED

In this Document
Goal
Solution
Start up sequence:
Cluster status
Case 1: OHASD.BIN does not start
Case 2: OHASD Agents does not start
Case 3: CSSD.BIN does not start
Case 4: CRSD.BIN does not start
Case 5: GPNPD.BIN does not start
Case 6: Various other daemons does not start
Case 7: CRSD Agents does not start
Network and Naming Resolution Verification
Log File Location, Ownership and Permission
Network Socket File Location, Ownership and Permission
Diagnostic file collection
References

---

Applies to:

Oracle Server - Enterprise Edition - Version: 11.2.0.1 and later[Release: 11.2 and later ]
Information in this document applies to any platform.

Goal

This goal of the note is to provide reference to troubleshoot 11gR2 Grid Infrastructure clusterware startup issues. It applies to issues in both new environments (during root.sh or rootupgrade.sh) and unhealthy existing environments. To look specifically at root.sh issues, seeNote: 1053970.1for more information.

Solution

Start up sequence:

In a nutshell, the operating system starts ohasd, ohasd starts agents to start up daemons (gipcd, mdnsd, gpnpd, ctssd, ocssd, crsd, evmd asm etc), and crsd starts agents that start user resources (database, SCAN, listener etc).

For detailed Grid Infrastructure clusterware startup sequence, please refer tonote 1053147.1

Cluster status

To find out cluster and daemon status:

$GRID_HOME/bin/crsctl check crs
CRS-4638: Oracle High Availability Services is online
CRS-4537: Cluster Ready Services is online
CRS-4529: Cluster Synchronization Services is online
CRS-4533: Event Manager is online

$GRID_HOME/bin/crsctl stat res -t -init
--------------------------------------------------------------------------------
NAME TARGET STATE SERVER STATE_DETAILS
--------------------------------------------------------------------------------
Cluster Resources
--------------------------------------------------------------------------------
ora.asm
1 ONLINE ONLINE rac1 Started
ora.crsd
1 ONLINE ONLINE rac1
ora.cssd
1 ONLINE ONLINE rac1
ora.cssdmonitor
1 ONLINE ONLINE rac1
ora.ctssd
1 ONLINE ONLINE rac1 OBSERVER
ora.diskmon
1 ONLINE ONLINE rac1
ora.drivers.acfs
1 ONLINE ONLINE rac1
ora.evmd
1 ONLINE ONLINE rac1
ora.gipcd
1 ONLINE ONLINE rac1
ora.gpnpd
1 ONLINE ONLINE rac1
ora.mdnsd
1 ONLINE ONLINE rac1

For 11.2.0.2 and above, there will be two more processes:

ora.cluster_interconnect.haip
1 ONLINE ONLINE rac1
ora.crf
1 ONLINE ONLINE rac1

To start an offline daemon - if ora.crsd is OFFLINE:

$GRID_HOME/bin/crsctl start res ora.crsd -init

Case 1: OHASD.BIN does not start

As ohasd.bin is responsible to start up all other cluserwareprocesses directly or indirectly, it needs tostart up properly for the rest of the stack to come up.

Automatic ohasd.bin start up depends on the following:

1.OS is at appropriate run level:

OS need to be at specified run level before CRS will try to start up.

To find out at which run levelthe clusterwareneeds to come up:

cat /etc/inittab|grep init.ohasd
h1:35:respawn:/etc/init.d/init.ohasd run >/dev/null 2>&1 </dev/null

Above example shows CRS suppose to run at run level 3 and 5; please note depend on platform, CRS comes up at different run level.

To find out current run level:

who -r

2."init.ohasd run" is up

On Linux/UNIX, as "init.ohasd run" is configured in /etc/inittab, process init (pid 1, /sbin/init on Linux, Solaris and hp-ux, /usr/sbin/init on AIX) will start and respawn "init.ohasd run" if it fails. Without "init.ohasd run" up and running, ohasd.bin will not start:

ps -ef|grep init.ohasd|grep -v grep
root 2279 1 0 18:14 ? 00:00:00 /bin/sh /etc/init.d/init.ohasd run

If any rc Snncommandscript (located in rcn.d, example S98gcstartup) stuck, init process may not start "/etc/init.d/init.ohasd run"; please engage OS vendor to find out why relevant Snncommandscript stuck.

3.Cluserware auto start is enabled - its enabled by default

By default CRS is enabled for auto start upon node reboot, to enable:

$GRID_HOME/bin/crsctl enable crs

To verify whether its currently enabled or not:

cat $SCRBASE/$HOSTNAME/root/ohasdstr
enable

SCRBASE is /etc/oracle/scls_scr on Linux and AIX, /var/opt/oracle/scls_scr on hp-ux and Solaris

Note: NEVER EDIT THE FILE MANUALLY, use "crsctl enable/disable crs" command instead.

4.syslogd is up and OS is able to execute init script S96ohasd

OS may stuck with some other Snnscript while node is coming up, thus never get chance to execute S96ohasd; if that's the case, following message will not be in OS messages:

Jan 20 20:46:51 rac1 logger: Oracle HA daemon is enabled for autostart.

If you don't see above message, the other possibility is syslogd(/usr/sbin/syslogd) is not fully up. Grid may fail to come up in that case as well. This may not apply to AIX.

To find out whether OS is able to execute S96ohasd while node is coming up, modify ohasd:

From:

case `$CAT $AUTOSTARTFILE` in
enable*)
$LOGERR "Oracle HA daemon is enabled for autostart."

To:

case `$CAT $AUTOSTARTFILE` in
enable*)
/bin/touch /tmp/ohasd.start."`date`"
$LOGERR "Oracle HA daemon is enabled for autostart."

After a node reboot, if you don't see /tmp/ohasd.start.timestampget created, it means OS stuck with some other Snnscript. If you do see /tmp/ohasd.start.timestampbut not "Oracle HA daemon is enabled for autostart" in messages, likely syslogd is not fully up. For both case, you will need engage System Administrator to find out the issue on OS level. For latter case, the workaround is to "sleep" for about 2 minutes, modify ohasd:

From:

case `$CAT $AUTOSTARTFILE` in
enable*)
$LOGERR "Oracle HA daemon is enabled for autostart."

To:

case `$CAT $AUTOSTARTFILE` in
enable*)
/bin/sleep 120
$LOGERR "Oracle HA daemon is enabled for autostart."

5.File System that GRID_HOME resides is online when init script S96ohasd is executed; once S96ohasd is executed, following message should be in OS messages file:

Jan 20 20:46:51 rac1 logger: Oracle HA daemon is enabled for autostart.
..
Jan 20 20:46:57 rac1 logger: exec /ocw/grid/perl/bin/perl -I/ocw/grid/perl/lib /ocw/grid/bin/crswrapexece.pl /ocw/grid/crs/install/s_crsconfig_rac1_env.txt /ocw/grid/bin/ohasd.bin "reboot"

If you see the first line, but not the last line, likely the filesystemcontaining theGRID_HOME was not online while S96ohasd is executed.

6.Oracle Local Registry (OLR, $GRID_HOME/cdata/${HOSTNAME}.olr) is accessible

ls -l $GRID_HOME/cdata/*.olr
-rw------- 1 root oinstall 272756736 Feb 2 18:20 rac1.olr

If the OLR is inaccessible or corrupted, likely ohasd.log will have similar messages like following:

..
2010-01-24 22:59:10.470: [ default][1373676464] Initializing OLR
2010-01-24 22:59:10.472: [ OCROSD][1373676464]utopen:6m':failed in stat OCR file/disk /ocw/grid/cdata/rac1.olr, errno=2, os err string=No such file or directory
2010-01-24 22:59:10.472: [ OCROSD][1373676464]utopen:7:failed to open any OCR file/disk, errno=2, os err string=No such file or directory
2010-01-24 22:59:10.473: [ OCRRAW][1373676464]proprinit: Could not open raw device
2010-01-24 22:59:10.473: [ OCRAPI][1373676464]a_init:16!: Backend init unsuccessful : [26]
2010-01-24 22:59:10.473: [ CRSOCR][1373676464] OCR context init failure. Error: PROCL-26: Error while accessing the physical storage Operating System error [No such file or directory] [2]
2010-01-24 22:59:10.473: [ default][1373676464] OLR initalization failured, rc=26
2010-01-24 22:59:10.474: [ default][1373676464]Created alert : (:OHAS00106:) : Failed to initialize Oracle Local Registry
2010-01-24 22:59:10.474: [ default][1373676464][PANIC] OHASD exiting; Could not init OLR

OR

..
2010-01-24 23:01:46.275: [ OCROSD][1228334000]utread:3: Problem reading buffer 1907f000 buflen 4096 retval 0 phy_offset 102400 retry 5
2010-01-24 23:01:46.275: [ OCRRAW][1228334000]propriogid:1_1: Failed to read the whole bootblock. Assumes invalid format.
2010-01-24 23:01:46.275: [ OCRRAW][1228334000]proprioini: all disks are not OCR/OLR formatted
2010-01-24 23:01:46.275: [ OCRRAW][1228334000]proprinit: Could not open raw device
2010-01-24 23:01:46.275: [ OCRAPI][1228334000]a_init:16!: Backend init unsuccessful : [26]
2010-01-24 23:01:46.276: [ CRSOCR][1228334000] OCR context init failure. Error: PROCL-26: Error while accessing the physical storage
2010-01-24 23:01:46.276: [ default][1228334000] OLR initalization failured, rc=26
2010-01-24 23:01:46.276: [ default][1228334000]Created alert : (:OHAS00106:) : Failed to initialize Oracle Local Registry
2010-01-24 23:01:46.277: [ default][1228334000][PANIC] OHASD exiting; Could not init OLR

OR

..
2010-08-04 13:13:11.102: [ CRSPE][35] Resources parsed
2010-08-04 13:13:11.103: [ CRSPE][35] Server [] has been registered with the PE data model
2010-08-04 13:13:11.103: [ CRSPE][35] STARTUPCMD_REQ = false:
2010-08-04 13:13:11.103: [ CRSPE][35] Server [] has changed state from [Invalid/unitialized] to [VISIBLE]
2010-08-04 13:13:11.103: [ CRSOCR][31] Multi Write Batch processing...
2010-08-04 13:13:11.103: [ default][35] Dump State Starting ...
..
2010-08-04 13:13:11.112: [ CRSPE][35] SERVERS:
:VISIBLE:address{{Absolute|Node:0|Process:-1|Type:1}}; recovered state:VISIBLE. Assigned to no pool

------------- SERVER POOLS:
Free [min:0][max:-1][importance:0] NO SERVERS ASSIGNED

2010-08-04 13:13:11.113: [ CRSPE][35] Dumping ICE contents...:ICE operation count: 0
2010-08-04 13:13:11.113: [ default][35] Dump State Done.

The solution is to restore a good backup of OLR with "ocrconfig -local -restore ocr_backup_name". By default, OLR will be backed up to $GRID_HOME/cdata/$HOST/backup_$TIME_STAMP.olr once installation is complete.

7.ohasd.bin is able to access network socket files:

2010-06-29 10:31:01.570: [ COMMCRS][1206901056]clsclisten: Permission denied for (ADDRESS=(PROTOCOL=ipc)(KEY=procr_local_conn_0_PROL))

2010-06-29 10:31:01.571: [ OCRSRV][1217390912]th_listen: CLSCLISTEN failedclsc_ret= 3, addr= [(ADDRESS=(PROTOCOL=ipc)(KEY=procr_local_conn_0_PROL))]
2010-06-29 10:31:01.571: [ OCRSRV][3267002960]th_init: Local listener did not reach valid state

In Grid Infrastructure cluster environment, ohasd related socket files should be owned by root, but in Oracle Restart environment, they should be owned by grid user, refer to "Network Socket File Location, Ownership and Permission" section for example output.

Case 2: OHASD Agents does not start

OHASD.BIN will spawn four agents/monitors to start level resource:

oraagent: responsible for ora.asm, ora.evmd, ora.gipcd, ora.gpnpd, ora.mdnsd etc
orarootagent: responsible for ora.crsd, ora.ctssd, ora.diskmon, ora.drivers.acfs etc
cssdagent / cssdmonitor: responsible for ora.cssd(for ocssd.bin) and ora.cssdmonitor(for cssdmonitor itself)

If ohasd.bin can not start any of above agents properly, clusterware will not come to healthy state; common causes of agent failure are that the log file or log directory for the agents don't have proper ownership or permission.

Refer to below section "Log File Location, Ownership and Permission" for general reference.

Case 3: CSSD.BIN does not start

Successful cssd.bin startup depends on the following:

1.GPnP profile is accessible - gpnpd needs to be fully up to serve profile

If ocssd.bin is able to get the profile successfully, likely ocssd.log will have similar messages like following:

2010-02-02 18:00:16.251: [ GPnP][408926240]clsgpnpm_exchange: [at clsgpnpm.c:1175] Calling "ipc://GPNPD_rac1", try 4 of 500...
2010-02-02 18:00:16.263: [ GPnP][408926240]clsgpnp_profileVerifyForCall: [at clsgpnp.c:1867] Result: (87) CLSGPNP_SIG_VALPEER. Profile verified. prf=0x165160d0
2010-02-02 18:00:16.263: [ GPnP][408926240]clsgpnp_profileGetSequenceRef: [at clsgpnp.c:841] Result: (0) CLSGPNP_OK. seq of p=0x165160d0 is '6'=6
2010-02-02 18:00:16.263: [ GPnP][408926240]clsgpnp_profileCallUrlInt: [at clsgpnp.c:2186] Result: (0) CLSGPNP_OK. Successful get-profile CALL to remote "ipc://GPNPD_rac1" disco ""

Otherwise messages like following will show in ocssd.log

2010-02-03 22:26:17.057: [ GPnP][3852126240]clsgpnpm_connect: [at clsgpnpm.c:1100] GIPC gipcretConnectionRefused (29) gipcConnect(ipc-ipc://GPNPD_rac1)
2010-02-03 22:26:17.057: [ GPnP][3852126240]clsgpnpm_connect: [at clsgpnpm.c:1101] Result: (48) CLSGPNP_COMM_ERR. Failed to connect to call url "ipc://GPNPD_rac1"
2010-02-03 22:26:17.057: [ GPnP][3852126240]clsgpnp_getProfileEx: [at clsgpnp.c:546] Result: (13) CLSGPNP_NO_DAEMON. Can't get GPnP service profile from local GPnP daemon
2010-02-03 22:26:17.057: [ default][3852126240]Cannot get GPnP profile. Error CLSGPNP_NO_DAEMON (GPNPD daemon is not running).
2010-02-03 22:26:17.057: [ CSSD][3852126240]clsgpnp_getProfile failed, rc(13)

2.Voting Disk is accessible

In 11gR2, ocssd.bin discover voting disk with setting from GPnP profile, if not enough voting disks can be identified, ocssd.bin will abort itself.

2010-02-03 22:37:22.212: [ CSSD][2330355744]clssnmReadDiscoveryProfile: voting file discovery string(/share/storage/di*)
..
2010-02-03 22:37:22.227: [ CSSD][1145538880]clssnmvDiskVerify: Successful discovery of 0 disks
2010-02-03 22:37:22.227: [ CSSD][1145538880]clssnmCompleteInitVFDiscovery: Completing initial voting file discovery
2010-02-03 22:37:22.227: [ CSSD][1145538880]clssnmvFindInitialConfigs: No voting files found
2010-02-03 22:37:22.228: [ CSSD][1145538880]###################################
2010-02-03 22:37:22.228: [ CSSD][1145538880]clssscExit: CSSD signal 11 in thread clssnmvDDiscThread

ocssd.bin may not come up with the following error if all nodes failed while there's a voting file change in progress:

2010-05-02 03:11:19.033: [ CSSD][1197668093]clssnmCompleteInitVFDiscovery: Detected voting file add in progress for CIN 0:1134513465:0, waiting for configuration to complete 0:1134513098:0

The solution is to start ocssd.bin in exclusive mode withnote 1068835.1

Ifthe voting diskis located on a non-ASM device, ownership and permissions should be:

-rw-r----- 1 ogrid oinstall 21004288 Feb 4 09:13 votedisk1

3.Network is functional and name resolution is working:

If ocssd.bin can't bind to any network, likely the ocssd.log will havemessages like following:

2010-02-03 23:26:25.804: [GIPCXCPT][1206540320]gipcmodGipcPassInitializeNetwork: failed to find any interfaces in clsinet, ret gipcretFail (1)
2010-02-03 23:26:25.804: [GIPCGMOD][1206540320]gipcmodGipcPassInitializeNetwork: EXCEPTION[ ret gipcretFail (1) ] failed to determine host from clsinet, using default
..
2010-02-03 23:26:25.810: [ CSSD][1206540320]clsssclsnrsetup: gipcEndpoint failed, rc 39
2010-02-03 23:26:25.811: [ CSSD][1206540320]clssnmOpenGIPCEndp: failed to listen on gipc addr gipc://rac1:nm_eotcs- ret 39
2010-02-03 23:26:25.811: [ CSSD][1206540320]clssscmain:failed to open gipc endp

If there's connectivity issue on private network (including multicast is off), likely the ocssd.log will havemessages like following:

2010-09-20 11:52:54.014: [ CSSD][1103055168]clssnmvDHBValidateNCopy: node 1, racnode1,has a disk HB, but no network HB, DHB has rcfg 180441784, wrtcnt, 453, LATS 328297844, lastSeqNo 452, uniqueness 1284979488, timestamp 1284979973/329344894
2010-09-20 11:52:54.016: [ CSSD][1078421824]clssgmWaitOnEventValue: after CmInfo State val 3, eval 1 waited 0
.. >>>>after a long delay
2010-09-20 12:02:39.578: [ CSSD][1103055168]clssnmvDHBValidateNCopy: node 1, racnode1, has a disk HB, but no network HB, DHB has rcfg 180441784, wrtcnt, 1037, LATS 328883434, lastSeqNo 1036, uniqueness 1284979488, timestamp 1284980558/329930254
2010-09-20 12:02:39.895: [ CSSD][1107286336]clssgmExecuteClientRequest: MAINT recvd from proc 2 (0xe1ad870)
2010-09-20 12:02:39.895: [ CSSD][1107286336]clssgmShutDown: Received abortive shutdown request from client.
2010-09-20 12:02:39.895: [ CSSD][1107286336]###################################
2010-09-20 12:02:39.895: [ CSSD][1107286336]clssscExit: CSSD aborting from thread GMClientListener
2010-09-20 12:02:39.895: [ CSSD][1107286336]###################################

To validate network, please refer tonote 1054902.1

4.Vendor clusterware is up (if using vendor clusterware)

Grid Infrastructure provide full clusterware functionality and doesn't need Vendor clusterware to be installed; but if you happened to have Grid Infrastructure on top of Vendor clusterware in your environment, then Vendor clusterware need to come up fully before CRS can be started, to verify, asgriduser:

$GRID_HOME/bin/lsnodes -n
racnode1 1
racnode1 0

If vendor clusterware is not fully up, likely ocssd.log will have similar messages like following:

2010-08-30 18:28:13.207: [ CSSD][36]clssnm_skgxninit: skgxncin failed, will retry
2010-08-30 18:28:14.207: [ CSSD][36]clssnm_skgxnmon: skgxn init failed
2010-08-30 18:28:14.208: [ CSSD][36]###################################
2010-08-30 18:28:14.208: [ CSSD][36]clssscExit:CSSD signal 11 in thread skgxnmon

Beforethe clusterwareis installed, execute the command below as grid user:

$INSTALL_SOURCE/install/lsnodes -v

Case 4: CRSD.BIN does not start

Successful crsd.bin startup depends on the following:

1.ocssd is fully up

If ocssd.bin is not fully up, crsd.log will show messages like following:

2010-02-03 22:37:51.638: [ CSSCLNT][1548456880]clssscConnect: gipc request failed with 29 (0x16)
2010-02-03 22:37:51.638: [ CSSCLNT][1548456880]clsssInitNative: connect failed, rc 29
2010-02-03 22:37:51.639: [ CRSRTI][1548456880] CSS is not ready. Received status 3 from CSS. Waiting for good status ..

2.OCR is accessible

If the OCR is located on ASM and it's unavailable, likely the crsd.log will show messages like:

2010-02-03 22:22:55.186: [ OCRASM][2603807664]proprasmo: Error in open/create file in dg [GI]
[ OCRASM][2603807664]SLOS : SLOS: cat=7, opn=kgfoAl06, dep=15077, loc=kgfokge
ORA-15077: could not locate ASM instance serving a required diskgroup

2010-02-03 22:22:55.189: [ OCRASM][2603807664]proprasmo: kgfoCheckMount returned [7]
2010-02-03 22:22:55.189: [ OCRASM][2603807664]proprasmo: The ASM instance is down
2010-02-03 22:22:55.190: [ OCRRAW][2603807664]proprioo: Failed to open [+GI]. Returned proprasmo() with [26]. Marking location as UNAVAILABLE.
2010-02-03 22:22:55.190: [ OCRRAW][2603807664]proprioo: No OCR/OLR devices are usable
2010-02-03 22:22:55.190: [ OCRASM][2603807664]proprasmcl: asmhandle is NULL
2010-02-03 22:22:55.190: [ OCRRAW][2603807664]proprinit: Could not open raw device
2010-02-03 22:22:55.190: [ OCRASM][2603807664]proprasmcl: asmhandle is NULL
2010-02-03 22:22:55.190: [ OCRAPI][2603807664]a_init:16!: Backend init unsuccessful : [26]
2010-02-03 22:22:55.190: [ CRSOCR][2603807664] OCR context init failure. Error: PROC-26: Error while accessing the physical storage ASM error [SLOS: cat=7, opn=kgfoAl06, dep=15077, loc=kgfokge
ORA-15077: could not locate ASM instance serving a required diskgroup
] [7]
2010-02-03 22:22:55.190: [ CRSD][2603807664][PANIC] CRSD exiting: Could not init OCR, code: 26

Note: in 11.2 ASM starts before crsd.bin, and brings up the diskgroup automatically if it contains the OCR.

If the OCR is located on a non-ASM device, expected ownership and permissions are:

-rw-r----- 1 root oinstall 272756736 Feb 3 23:24 ocr

If OCR is located on non-ASM device and its unavailable, likely crsd.log will show similar message like following:

2010-02-03 23:14:33.583: [ OCROSD][2346668976]utopen:7:failed to open any OCR file/disk, errno=2, os err string=No such file or directory
2010-02-03 23:14:33.583: [ OCRRAW][2346668976]proprinit: Could not open raw device
2010-02-03 23:14:33.583: [ default][2346668976]a_init:7!: Backend init unsuccessful : [26]
2010-02-03 23:14:34.587: [ OCROSD][2346668976]utopen:6m':failed in stat OCR file/disk /share/storage/ocr, errno=2, os err string=No such file or directory
2010-02-03 23:14:34.587: [ OCROSD][2346668976]utopen:7:failed to open any OCR file/disk, errno=2, os err string=No such file or directory
2010-02-03 23:14:34.587: [ OCRRAW][2346668976]proprinit: Could not open raw device
2010-02-03 23:14:34.587: [ default][2346668976]a_init:7!: Backend init unsuccessful : [26]
2010-02-03 23:14:35.589: [ CRSD][2346668976][PANIC] CRSD exiting: OCR device cannot be initialized, error: 1:26

If the OCR is corrupted, likely crsd.log will show messages like thefollowing:

2010-02-03 23:19:38.417: [ default][3360863152]a_init:7!: Backend init unsuccessful : [26]
2010-02-03 23:19:39.429: [ OCRRAW][3360863152]propriogid:1_2: INVALID FORMAT
2010-02-03 23:19:39.429: [ OCRRAW][3360863152]proprioini: all disks are not OCR/OLR formatted
2010-02-03 23:19:39.429: [ OCRRAW][3360863152]proprinit: Could not open raw device
2010-02-03 23:19:39.429: [ default][3360863152]a_init:7!: Backend init unsuccessful : [26]
2010-02-03 23:19:40.432: [ CRSD][3360863152][PANIC] CRSD exiting: OCR device cannot be initialized, error: 1:26

If owner or group of grid user got changed, even ASM is available, likely crsd.log will show following:

2010-03-10 11:45:12.510: [ OCRASM][611467760]proprasmo: Error in open/create file in dg [SYSTEMDG]
[ OCRASM][611467760]SLOS : SLOS: cat=7, opn=kgfoAl06, dep=1031, loc=kgfokge
ORA-01031: insufficient privileges

2010-03-10 11:45:12.528: [ OCRASM][611467760]proprasmo: kgfoCheckMount returned [7]
2010-03-10 11:45:12.529: [ OCRASM][611467760]proprasmo: The ASM instance is down
2010-03-10 11:45:12.529: [ OCRRAW][611467760]proprioo: Failed to open [+SYSTEMDG]. Returned proprasmo() with [26]. Marking location as UNAVAILABLE.
2010-03-10 11:45:12.529: [ OCRRAW][611467760]proprioo: No OCR/OLR devices are usable
2010-03-10 11:45:12.529: [ OCRASM][611467760]proprasmcl: asmhandle is NULL
2010-03-10 11:45:12.529: [ OCRRAW][611467760]proprinit: Could not open raw device
2010-03-10 11:45:12.529: [ OCRASM][611467760]proprasmcl: asmhandle is NULL
2010-03-10 11:45:12.529: [ OCRAPI][611467760]a_init:16!: Backend init unsuccessful : [26]
2010-03-10 11:45:12.530: [ CRSOCR][611467760] OCR context init failure. Error: PROC-26: Error while accessing the physical storage ASM error [SLOS: cat=7, opn=kgfoAl06, dep=1031, loc=kgfokge
ORA-01031: insufficient privileges
] [7]

If OCR or mirror is unavailable (could be ASM is up, but diskgroup for OCR/mirror is unmounted), likely crsd.log will show following:

2010-05-11 11:16:38.578: [ OCRASM][18]proprasmo: Error in open/create file in dg [OCRMIR]
[ OCRASM][18]SLOS : SLOS: cat=8, opn=kgfoOpenFile01, dep=15056, loc=kgfokge
ORA-17503: ksfdopn:DGOpenFile05 Failed to open file +OCRMIR.255.4294967295
ORA-17503: ksfdopn:2 Failed to open file +OCRMIR.255.4294967295
ORA-15001: diskgroup "OCRMIR
..
2010-05-11 11:16:38.647: [ OCRASM][18]proprasmo: kgfoCheckMount returned [6]
2010-05-11 11:16:38.648: [ OCRASM][18]proprasmo: The ASM disk group OCRMIR is not found or not mounted
2010-05-11 11:16:38.648: [ OCRASM][18]proprasmdvch: Failed to open OCR location [+OCRMIR] error [26]
2010-05-11 11:16:38.648: [ OCRRAW][18]propriodvch: Error [8] returned device check for [+OCRMIR]
2010-05-11 11:16:38.648: [ OCRRAW][18]dev_replace: non-master could not verify the new disk (8)
[ OCRSRV][18]proath_invalidate_action: Failed to replace [+OCRMIR] [8]
[ OCRAPI][18]procr_ctx_set_invalid_no_abort: ctx set to invalid
..
2010-05-11 11:16:46.587: [ OCRMAS][19]th_master:91: Comparing device hash ids between local and master failed
2010-05-11 11:16:46.587: [ OCRMAS][19]th_master:91 Local dev (1862408427, 1028247821, 0, 0, 0)
2010-05-11 11:16:46.587: [ OCRMAS][19]th_master:91 Master dev (1862408427, 1859478705, 0, 0, 0)
2010-05-11 11:16:46.587: [ OCRMAS][19]th_master:9: Shutdown CacheLocal. my hash ids don't match
[ OCRAPI][19]procr_ctx_set_invalid_no_abort: ctx set to invalid
[ OCRAPI][19]procr_ctx_set_invalid: aborting...
2010-05-11 11:16:46.587: [ CRSD][19] Dump State Starting ...

3.Network is functional and name resolution is working:

If the network is not fully functioning, ocssd.bin may still come up, but crsd.bin may fail and the crsd.log will show messages like:

2010-02-03 23:34:28.412: [ GPnP][2235814832]clsgpnp_Init: [at clsgpnp0.c:837] GPnP client pid=867, tl=3, f=0
2010-02-03 23:34:28.428: [ OCRAPI][2235814832]clsu_get_private_ip_addresses: no ip addresses found.
..
2010-02-03 23:34:28.434: [ OCRAPI][2235814832]a_init:13!: Clusterware init unsuccessful : [44]
2010-02-03 23:34:28.434: [ CRSOCR][2235814832] OCR context init failure. Error: PROC-44: Error in network address and interface operations Network address and interface operations error [7]
2010-02-03 23:34:28.434: [ CRSD][2235814832][PANIC] CRSD exiting: Could not init OCR, code: 44

Or:

2009-12-10 06:28:31.974: [ OCRMAS][20]proath_connect_master:1: could not connect to master clsc_ret1 = 9, clsc_ret2 = 9
2009-12-10 06:28:31.974: [ OCRMAS][20]th_master:11: Could not connect to the new master
2009-12-10 06:29:01.450: [ CRSMAIN][2] Policy Engine is not initialized yet!
2009-12-10 06:29:31.489: [ CRSMAIN][2] Policy Engine is not initialized yet!

Or:

2009-12-31 00:42:08.110: [ COMMCRS][10]clsc_receive: (102b03250) Error receiving, ns (12535, 12560), transport (505, 145, 0)

To validate thenetwork, please refer tonote 1054902.1

Case 5: GPNPD.BIN does not start

1.Name Resolution is not working

gpnpd.bin fails with following error in gpnpd.log:

2010-05-13 12:48:11.540: [ GPnP][1171126592]clsgpnpm_exchange: [at clsgpnpm.c:1175] Calling "tcp://node2:9393", try 1 of 3...
2010-05-13 12:48:11.540: [ GPnP][1171126592]clsgpnpm_connect: [at clsgpnpm.c:1015] ENTRY
2010-05-13 12:48:11.541: [ GPnP][1171126592]clsgpnpm_connect: [at clsgpnpm.c:1066] GIPC gipcretFail (1) gipcConnect(tcp-tcp://node2:9393)
2010-05-13 12:48:11.541: [ GPnP][1171126592]clsgpnpm_connect: [at clsgpnpm.c:1067] Result: (48) CLSGPNP_COMM_ERR. Failed to connect to call url "tcp://node2:9393"

In above example, please make sure current node is able to ping "node2", and no firewall between them.

Case 6: Various other daemons does not start

Two common causes:

1.Log file or directory for the daemon doesn't have appropriate ownership or permission

If the log file or log directory for the daemon doesn't have proper ownership or permissions,usually there isno new info in thelog file and thetimestamp remains thesame while the daemon tries to come up.

Refer to below section "Log File Location, Ownership and Permission" for general reference.

2.Network socket file doesn't have appropriate ownership or permission

In this case, the daemon log will show messages like:

2010-02-02 12:55:20.485: [ COMMCRS][1121433920]clsclisten: Permission deniedfor (ADDRESS=(PROTOCOL=ipc)(KEY=rac1DBG_GIPCD))

2010-02-02 12:55:20.485: [ clsdmt][1110944064]Fail to listen to (ADDRESS=(PROTOCOL=ipc)(KEY=rac1DBG_GIPCD))

Case 7: CRSD Agents does not start

CRSD.BIN will spawn two agents to start up user resource -the two agent share same name and binary as ohasd.bin agents:

orarootagent: responsible for ora.netn.network, ora.nodename.vip, ora.scann.vip and ora.gns
oraagent: responsible for ora.asm, ora.eons, ora.ons, listener, SCAN listener, diskgroup, database, service resource etc

To find out theuser resource status:

$GRID_HOME/crsctl stat res -t

If crsd.bin can not start any of theabove agents properly, user resources may not come up. A common cause of agent failure is that thelog file or log directory for the agents don't have proper ownership or permissions.

Refer to below section "Log File Location, Ownership and Permission" for general reference.

Network and Naming Resolution Verification

CRS depends on a fully functional network and name resolution. If the network or name resolution is not fully functioning, CRS may not come up successfully.

To validate network and name resolution setup, please refer tonote 1054902.1

Log File Location, Ownership and Permission

Appropriate ownership and permission of sub-directories and files in $GRID_HOME/log is critical for CRS components to come up properly.

In Grid Infrastructure cluster environment:

Assuming a Grid Infrastructure environment with node name rac1, CRS owner grid, and two separate RDBMS owner rdbmsap and rdbmsar, here's what it looks like under $GRID_HOME/log in cluster environment:

drwxrwxr-x 5 grid oinstall 4096 Dec 6 09:20 log
drwxr-xr-x 2 grid oinstall 4096 Dec 6 08:36 crs
drwxr-xr-t 17 root oinstall 4096 Dec 6 09:22 rac1
drwxr-x--- 2 grid oinstall 4096 Dec 6 09:20 admin
drwxrwxr-t 4 root oinstall 4096 Dec 6 09:20 agent
drwxrwxrwt 7 root oinstall 4096 Jan 26 18:15 crsd
drwxr-xr-t 2 grid oinstall 4096 Dec 6 09:40 application_grid
drwxr-xr-t 2 grid oinstall 4096 Jan 26 18:15 oraagent_grid
drwxr-xr-t 2 rdbmsap oinstall 4096 Jan 26 18:15 oraagent_rdbmsap
drwxr-xr-t 2 rdbmsar oinstall 4096 Jan 26 18:15 oraagent_rdbmsar
drwxr-xr-t 2 grid oinstall 4096 Jan 26 18:15 ora_oc4j_type_grid
drwxr-xr-t 2 root root 4096 Jan 26 20:09 orarootagent_root
drwxrwxr-t 6 root oinstall 4096 Dec 6 09:24 ohasd
drwxr-xr-t 2 grid oinstall 4096 Jan 26 18:14 oraagent_grid
drwxr-xr-t 2 root root 4096 Dec 6 09:24 oracssdagent_root
drwxr-xr-t 2 root root 4096 Dec 6 09:24 oracssdmonitor_root
drwxr-xr-t 2 root root 4096 Jan 26 18:14 orarootagent_root
-rw-rw-r-- 1 root root 12931 Jan 26 21:30 alertrac1.log
drwxr-x--- 2 grid oinstall 4096 Jan 26 20:44 client
drwxr-x--- 2 root oinstall 4096 Dec 6 09:24 crsd
drwxr-x--- 2 grid oinstall 4096 Dec 6 09:24 cssd
drwxr-x--- 2 root oinstall 4096 Dec 6 09:24 ctssd
drwxr-x--- 2 grid oinstall 4096 Jan 26 18:14 diskmon
drwxr-x--- 2 grid oinstall 4096 Dec 6 09:25 evmd
drwxr-x--- 2 grid oinstall 4096 Jan 26 21:20 gipcd
drwxr-x--- 2 root oinstall 4096 Dec 6 09:20 gnsd
drwxr-x--- 2 grid oinstall 4096 Jan 26 20:58 gpnpd
drwxr-x--- 2 grid oinstall 4096 Jan 26 21:19 mdnsd
drwxr-x--- 2 root oinstall 4096 Jan 26 21:20 ohasd
drwxrwxr-t 5 grid oinstall 4096 Dec 6 09:34 racg
drwxrwxrwt 2 grid oinstall 4096 Dec 6 09:20 racgeut
drwxrwxrwt 2 grid oinstall 4096 Dec 6 09:20 racgevtf
drwxrwxrwt 2 grid oinstall 4096 Dec 6 09:20 racgmain
drwxr-x--- 2 grid oinstall 4096 Jan 26 20:57 srvm

Please note most log files in sub-directory inherit ownership of parent directory; and above are just for general reference to tell whether there's unexpected recursive ownership and permission changes inside the CRS home . If you have a working node with the same version, the working node should be used as a reference.

In Oracle Restart environment:

And here's what it looks like under $GRID_HOME/log inOracle Restartenvironment:

drwxrwxr-x 5 grid oinstall 4096 Oct 31 2009 log
drwxr-xr-x 2 grid oinstall 4096 Oct 31 2009 crs
drwxr-xr-x 3 grid oinstall 4096 Oct 31 2009 diag
drwxr-xr-t 17 root oinstall 4096 Oct 31 2009 rac1
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 admin
drwxrwxr-t 4 root oinstall 4096 Oct 31 2009 agent
drwxrwxrwt 2 root oinstall 4096 Oct 31 2009 crsd
drwxrwxr-t 8 root oinstall 4096 Jul 14 08:15 ohasd
drwxr-xr-x 2 grid oinstall 4096 Aug 5 13:40 oraagent_grid
drwxr-xr-x 2 grid oinstall 4096 Aug 2 07:11 oracssdagent_grid
drwxr-xr-x 2 grid oinstall 4096 Aug 3 21:13 orarootagent_grid
-rwxr-xr-x 1 grid oinstall 13782 Aug 1 17:23 alertrac1.log
drwxr-x--- 2 grid oinstall 4096 Nov 2 2009 client
drwxr-x--- 2 root oinstall 4096 Oct 31 2009 crsd
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 cssd
drwxr-x--- 2 root oinstall 4096 Oct 31 2009 ctssd
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 diskmon
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 evmd
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 gipcd
drwxr-x--- 2 root oinstall 4096 Oct 31 2009 gnsd
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 gpnpd
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 mdnsd
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 ohasd
drwxrwxr-t 5 grid oinstall 4096 Oct 31 2009 racg
drwxrwxrwt 2 grid oinstall 4096 Oct 31 2009 racgeut
drwxrwxrwt 2 grid oinstall 4096 Oct 31 2009 racgevtf
drwxrwxrwt 2 grid oinstall 4096 Oct 31 2009 racgmain
drwxr-x--- 2 grid oinstall 4096 Oct 31 2009 srvm

Network Socket File Location, Ownership and Permission

Network socket files can be located in /tmp/.oracle, /var/tmp/.oracle or /usr/tmp/.oracle

Assuming a Grid Infrastructure environment with node name rac1, CRS owner grid, and clustername eotcs

In Grid Infrastructure cluster environment:

Below is an example output from cluster environment:

drwxrwxrwt 2 root oinstall 4096 Feb 2 21:25 .oracle

./.oracle:
drwxrwxrwt 2 root oinstall 4096 Feb 2 21:25 .
srwxrwx--- 1 grid oinstall 0 Feb 2 18:00 master_diskmon
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 mdnsd
-rw-r--r-- 1 grid oinstall 5 Feb 2 18:00 mdnsd.pid
prw-r--r-- 1 root root 0 Feb 2 13:33 npohasd
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 ora_gipc_GPNPD_rac1
-rw-r--r-- 1 grid oinstall 0 Feb 2 13:34 ora_gipc_GPNPD_rac1_lock
srwxrwxrwx 1 grid oinstall 0 Feb 2 13:39 s#11724.1
srwxrwxrwx 1 grid oinstall 0 Feb 2 13:39 s#11724.2
srwxrwxrwx 1 grid oinstall 0 Feb 2 13:39 s#11735.1
srwxrwxrwx 1 grid oinstall 0 Feb 2 13:39 s#11735.2
srwxrwxrwx 1 grid oinstall 0 Feb 2 13:45 s#12339.1
srwxrwxrwx 1 grid oinstall 0 Feb 2 13:45 s#12339.2
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 s#6275.1
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 s#6275.2
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 s#6276.1
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 s#6276.2
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 s#6278.1
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 s#6278.2
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 sAevm
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 sCevm
srwxrwxrwx 1 root root 0 Feb 2 18:01 sCRSD_IPC_SOCKET_11
srwxrwxrwx 1 root root 0 Feb 2 18:01 sCRSD_UI_SOCKET
srwxrwxrwx 1 root root 0 Feb 2 21:25 srac1DBG_CRSD
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 srac1DBG_CSSD
srwxrwxrwx 1 root root 0 Feb 2 18:00 srac1DBG_CTSSD
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 srac1DBG_EVMD
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 srac1DBG_GIPCD
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 srac1DBG_GPNPD
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 srac1DBG_MDNSD
srwxrwxrwx 1 root root 0 Feb 2 18:00 srac1DBG_OHASD
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 sLISTENER
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 sLISTENER_SCAN2
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:01 sLISTENER_SCAN3
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 sOCSSD_LL_rac1_
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 sOCSSD_LL_rac1_eotcs
-rw-r--r-- 1 grid oinstall 0 Feb 2 18:00 sOCSSD_LL_rac1_eotcs_lock
-rw-r--r-- 1 grid oinstall 0 Feb 2 18:00 sOCSSD_LL_rac1__lock
srwxrwxrwx 1 root root 0 Feb 2 18:00 sOHASD_IPC_SOCKET_11
srwxrwxrwx 1 root root 0 Feb 2 18:00 sOHASD_UI_SOCKET
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 sOracle_CSS_LclLstnr_eotcs_1
-rw-r--r-- 1 grid oinstall 0 Feb 2 18:00 sOracle_CSS_LclLstnr_eotcs_1_lock
srwxrwxrwx 1 root root 0 Feb 2 18:01 sora_crsqs
srwxrwxrwx 1 root root 0 Feb 2 18:00 sprocr_local_conn_0_PROC
srwxrwxrwx 1 root root 0 Feb 2 18:00 sprocr_local_conn_0_PROL
srwxrwxrwx 1 grid oinstall 0 Feb 2 18:00 sSYSTEM.evm.acceptor.auth

In Oracle Restart environment:

And below is an example output from Oracle Restart environment:

drwxrwxrwt 2 root oinstall 4096 Feb 2 21:25 .oracle

./.oracle:
srwxrwx--- 1 grid oinstall 0 Aug 1 17:23 master_diskmon
prw-r--r-- 1 grid oinstall 0 Oct 31 2009 npohasd
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 s#14478.1
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 s#14478.2
srwxrwxrwx 1 grid oinstall 0 Jul 14 08:02 s#2266.1
srwxrwxrwx 1 grid oinstall 0 Jul 14 08:02 s#2266.2
srwxrwxrwx 1 grid oinstall 0 Jul 7 10:59 s#2269.1
srwxrwxrwx 1 grid oinstall 0 Jul 7 10:59 s#2269.2
srwxrwxrwx 1 grid oinstall 0 Jul 31 22:10 s#2313.1
srwxrwxrwx 1 grid oinstall 0 Jul 31 22:10 s#2313.2
srwxrwxrwx 1 grid oinstall 0 Jun 29 21:58 s#2851.1
srwxrwxrwx 1 grid oinstall 0 Jun 29 21:58 s#2851.2
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sCRSD_UI_SOCKET
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 srac1DBG_CSSD
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 srac1DBG_OHASD
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sEXTPROC1521
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sOCSSD_LL_rac1_
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sOCSSD_LL_rac1_localhost
-rw-r--r-- 1 grid oinstall 0 Aug 1 17:23 sOCSSD_LL_rac1_localhost_lock
-rw-r--r-- 1 grid oinstall 0 Aug 1 17:23 sOCSSD_LL_rac1__lock
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sOHASD_IPC_SOCKET_11
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sOHASD_UI_SOCKET
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sgrid_CSS_LclLstnr_localhost_1
-rw-r--r-- 1 grid oinstall 0 Aug 1 17:23 sgrid_CSS_LclLstnr_localhost_1_lock
srwxrwxrwx 1 grid oinstall 0 Aug 1 17:23 sprocr_local_conn_0_PROL

Diagnostic file collection

If the issue can't be identified with the note, as root, please run $GRID_HOME/bin/diagcollection.sh on all nodes, and upload all .gz files it generated in current directory.

References

NOTE:1053147.1- 11gR2 Clusterware and Grid Home - What You Need to Know
NOTE:1053970.1- Troubleshooting 11.2 Grid Infastructure Installation Root.sh Issues
NOTE:1054902.1- How to Validate Network and Name Resolution Setup for the Clusterware and RAC
NOTE:1068835.1- What to Do if 11gR2 Clusterware is Unhealthy
NOTE:942166.1- How to Proceed from Failed 11gR2 Grid Infrastructure (CRS) Installation
NOTE:969254.1- How to Proceed from Failed Upgrade to 11gR2 Grid Infrastructure (CRS)